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Title
Text copied to clipboard!Customer Service Technician for Household Appliances
Description
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We are looking for a Customer Service Technician for Household Appliances to join our team. In this role, you will be responsible for diagnosing, repairing, and maintaining a wide range of household appliances, including refrigerators, washing machines, dryers, dishwashers, ovens, and more. You will interact directly with customers, both in person and over the phone, to assess appliance issues, provide technical support, and ensure a high level of customer satisfaction. The ideal candidate will have strong technical skills, excellent communication abilities, and a commitment to delivering outstanding service. You will be expected to manage service calls, maintain accurate records of repairs, and keep up-to-date with the latest appliance technologies and repair techniques. Safety and professionalism are paramount, as you will often work in customers’ homes and handle electrical and mechanical components. This position requires the ability to work independently, troubleshoot problems efficiently, and prioritize multiple service requests. You will also be responsible for educating customers on proper appliance use and maintenance to prevent future issues. If you are passionate about helping people, enjoy solving technical problems, and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Diagnose and repair household appliances on-site or in the workshop
- Respond to customer service calls and inquiries promptly
- Provide technical support and troubleshooting guidance to customers
- Maintain accurate records of service calls, repairs, and parts used
- Educate customers on proper appliance use and maintenance
- Order and manage inventory of replacement parts and tools
- Ensure compliance with safety standards and company policies
- Communicate effectively with customers to explain repair processes
- Stay updated on new appliance technologies and repair methods
- Collaborate with team members to resolve complex technical issues
Requirements
Text copied to clipboard!- High school diploma or equivalent; technical certification preferred
- Proven experience in appliance repair or a related technical field
- Strong problem-solving and diagnostic skills
- Excellent customer service and communication abilities
- Ability to work independently and manage time effectively
- Valid driver’s license and clean driving record
- Familiarity with a variety of household appliances and brands
- Physical ability to lift and move heavy appliances
- Attention to detail and commitment to safety
- Basic computer skills for record-keeping and scheduling
Potential interview questions
Text copied to clipboard!- What experience do you have repairing household appliances?
- How do you handle difficult or dissatisfied customers?
- Describe a challenging repair you successfully completed.
- Are you comfortable working independently in customers’ homes?
- What steps do you take to ensure safety during repairs?
- How do you stay updated on new appliance technologies?
- Do you have a valid driver’s license?
- Are you able to lift and move heavy appliances?
- What brands and types of appliances are you most familiar with?
- How do you prioritize multiple service calls in a busy schedule?
